At Bell Apparel, we want your order to arrive safely and with as little uncertainty as possible. This Shipping Policy explains how orders are processed, dispatched and delivered.
Order Processing
Orders are processed after payment has been successfully received and the order details have been confirmed.
Orders are normally prepared for dispatch within [X–X business days].
Orders placed on weekends or UK public holidays will generally begin processing on the next business day.
During particularly busy periods, seasonal promotions or unexpected operational circumstances, processing may take a little longer. If a significant delay affects your order, we will contact you using the details provided at checkout.
Delivery Destinations
We currently offer delivery to the destinations available for selection during checkout.
Available destinations may change depending on product availability, delivery service and other operational considerations.
If your country or region is not available at checkout, please contact us before placing an order.
Estimated Delivery Times
Delivery times depend on the destination and shipping service selected.
Destination
Estimated Delivery
United Kingdom
[X–X business days]
United States
[X–X business days]
Europe
[X–X business days]
Other available destinations
[X–X business days]
These are estimated delivery periods rather than guaranteed delivery dates.
Delivery may occasionally take longer because of circumstances outside our reasonable control, including carrier delays, severe weather, customs processing, public holidays or incorrect delivery information.
Shipping Costs
Applicable shipping options and delivery charges are displayed at checkout before you complete your purchase.
If a free-shipping promotion is available, the applicable conditions and minimum order requirements will be displayed on the website or at checkout.
Tracking
Where tracking is available for the shipping service used, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after the parcel has entered the carrier’s system.
Delivery Address
Please check your delivery address carefully before completing your order.
Bell Apparel cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
If you realise that your address is incorrect, please contact us as soon as possible with your order number and the correct information.
Delayed Deliveries
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will review the available delivery information and, where applicable, assist with contacting or investigating the delivery service.
Please note that estimated delivery dates may be affected by circumstances outside our control.
Delivered but Not Received
If tracking indicates that your parcel has been delivered but you cannot locate it, please first check your delivery address, safe places and with other members of your household or anyone authorised to receive deliveries.
If the parcel still cannot be located, please contact us as soon as possible with your order number and tracking information.
Damaged Parcels
If your order arrives visibly damaged, please contact us promptly.
Where possible, keep the original packaging and provide photographs of the parcel and the affected item. This information may help us investigate the issue with the relevant delivery service.
Incorrect or Missing Items
If you receive an item that is different from what you ordered, or an item is missing from your order, please contact us as soon as possible.
Please provide your order number and details of the issue so that we can review your order and advise you on the next step.
International Orders
For orders delivered outside the United Kingdom, the destination country may impose customs duties, import taxes, handling fees or other charges.
Where applicable, these charges are determined by the relevant authorities and may be payable by the recipient.
Customers are responsible for providing accurate delivery and customs information where required.
Customs processing may also affect the estimated delivery time.
Orders Returned Because of an Incorrect Address
If a parcel is returned to us because an incorrect or incomplete delivery address was provided, please contact us once you become aware of the issue.
Depending on the circumstances, additional delivery charges may apply if the parcel needs to be sent again, subject to applicable consumer law.
Delivery Problems and Consumer Rights
Nothing in this Shipping Policy affects any statutory rights you may have under applicable consumer law.
If goods are lost, damaged, faulty or otherwise fail to meet applicable legal requirements, please contact us so that we can review the situation and provide an appropriate remedy.
Contact Us
If you have a question about delivery or an existing order, please contact:
BELLAPPAREL LTD The Cream Cottage New Road, Woodwalton Huntingdon United Kingdom PE28 5YT
