At Bell Apparel, we want you to have a straightforward experience when shopping with us. If you are entitled to a refund, we will process it in accordance with this Refund Policy and applicable consumer law.
When a Refund May Be Available
A refund may be available when:
You exercise an applicable statutory cancellation right.
An eligible returned item is accepted under our Returns & Exchanges Policy.
You receive an item that is faulty, damaged or incorrectly supplied.
We are unable to fulfil an order that has already been paid for.
A refund is otherwise required under applicable consumer law.
Nothing in this policy limits any consumer rights that cannot legally be limited or excluded.
Cancellation and Refunds
For most eligible online purchases, customers have a statutory right to cancel within 14 days of receiving the goods, subject to applicable legal exceptions.
If you validly exercise this right, we will process the applicable refund in accordance with the law.
Where required, the refund will include the applicable standard delivery charge paid for the original order. Any additional amount paid for a more expensive delivery option may not be refundable where permitted by law.
Refund Method
Approved refunds are normally made to the original payment method used for the purchase.
We do not normally issue refunds to a different payment method unless this is necessary or otherwise agreed in accordance with applicable law.
Refund Timing
Where a statutory cancellation right applies, refunds will be processed within the timeframe required by applicable law.
For returned goods, we may wait until the goods have been received back or until appropriate evidence that the goods have been returned has been provided, where permitted by law.
Once we have processed a refund, the time it takes for the funds to appear in your account may depend on your bank or payment provider.
Returned Items
Returned items should comply with the requirements explained in our Returns & Exchanges Policy.
You may handle an item to the extent reasonably necessary to assess its nature, characteristics and fit.
If goods have been handled beyond what is reasonably necessary and their value has been reduced, we may be entitled to make an appropriate deduction from the refund where permitted by applicable law.
Faulty, Damaged or Incorrect Items
If an item arrives faulty, damaged or different from what you ordered, please contact us as soon as possible.
Please provide your order number and photographs of the issue where appropriate.
We will review the circumstances and provide the appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances, the appropriate remedy may include a repair, replacement, refund or another legally available solution.
Refunds for Unavailable Orders
If we are unable to fulfil an order after payment has been received, we will contact you and arrange an appropriate refund where applicable.
The refund will normally be made to the original payment method.
Shipping Costs
Where a refund is due following a valid statutory cancellation, the applicable standard delivery charge paid for the original order will be refunded as required by law.
Additional charges paid for an upgraded or more expensive delivery option may not be refundable where permitted by applicable law.
Promotional Purchases
If an item purchased as part of a promotion is eligible for a refund, the refund will be calculated based on the amount actually paid for the returned item, subject to the terms of the applicable promotion and consumer law.
Where returning an item affects eligibility for a discount or promotional offer, the applicable refund may be adjusted accordingly where permitted by law.
Exchanges
If you would prefer a different size or item, please contact us before returning your order.
Where an exchange is available, we will explain the applicable process.
If the requested replacement is unavailable, you may be offered another appropriate option, including a refund where applicable.
How to Contact Us
For questions about refunds, please contact:
BELL APPAREL LTD The Cream Cottage New Road, Woodwalton Huntingdon United Kingdom PE28 5YT
