We want you to be able to follow your order from dispatch to delivery.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when tracking is available for your delivery service.
Please use the tracking information provided in your shipping confirmation email to check the latest delivery status.
When Will I Receive My Tracking Information?
Orders are normally processed within 2–5 business days, excluding weekends and UK public holidays.
Tracking information is provided after an order has been dispatched when tracking is available.
Please note that there may be a short delay between the time an order is dispatched and when the tracking information becomes active in the carrier’s system.
My Tracking Information Hasn’t Updated
If your tracking information has not changed immediately after dispatch, there is usually no need to worry.
Tracking updates can take some time to appear while a parcel is being transferred between facilities or processed by the delivery service.
If the tracking information remains unchanged for an extended period or your order has passed the estimated delivery period, please contact us so that we can review the situation.
My Order Shows as Delivered but I Haven’t Received It
If your tracking information shows that your order has been delivered but you cannot find the parcel, please:
Check around your delivery address and any safe place where the carrier may have left the parcel.
Check with other members of your household or anyone authorised to receive deliveries.
Check whether a delivery card or carrier notification has been provided.
Review the latest tracking information for additional delivery details.
If you still cannot locate your order, please contact us as soon as possible.
My Order Is Delayed
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, customs processing or incorrect delivery information.
If your order has not arrived within the estimated delivery period shown at checkout, please contact us with your order number.
We will review the available delivery information and assist you with the next step.
I Received the Wrong Item
If you receive an item that is different from what you ordered, please contact us before returning it.
Please provide your order number and, where possible, photographs of the item received.
We will review the issue and provide the appropriate instructions.
My Parcel Arrived Damaged
If your parcel or the item inside appears damaged when received, please contact us promptly.
Where possible, keep the original packaging and provide photographs of the parcel and affected item. This information can help us investigate the issue with the delivery service.
Need Help With Your Order?
If you cannot find your tracking information or need assistance with an existing order, please contact us.
BELL APPAREL LTD The Cream Cottage New Road, Woodwalton Huntingdon United Kingdom PE28 5YT
