Bell Apparel is an online women’s fashion retailer offering a curated selection of everyday dresses, tops, skirts and shorts designed to be easy to wear and style.
Bell Apparel is operated by BELL APPAREL LTD, a UK-based company.
Where is Bell Apparel based?
Our business is operated from the United Kingdom.
BELL APPAREL LTD The Cream Cottage New Road, Woodwalton Huntingdon United Kingdom PE28 5YT
Products & Sizing
What sizes do you offer?
Our available sizes vary by style. The available sizes for each item are shown on its product page.
Please also refer to our Size Guide before ordering.
How do I choose the right size?
We recommend checking your measurements against our Size Guide and reviewing the fit information provided on the individual product page.
If you are between sizes, consider the intended fit of the garment and whether the fabric has stretch.
If you are still unsure, contact us before ordering and we’ll be happy to help where we can.
Are the colours shown online accurate?
We make every effort to display product colours as accurately as possible. However, colours can appear slightly different depending on your device, screen settings and lighting conditions.
Will the product look exactly like the photographs?
We aim to ensure that our product photographs accurately represent the items we sell. Minor differences in colour or appearance may occur due to photography, lighting, screen settings and the natural characteristics of different fabrics.
Ordering
How do I place an order?
Select the product and size you would like, add it to your shopping bag and proceed through checkout.
Before completing your purchase, please check your delivery address, selected items, quantities and applicable delivery charges.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
We cannot guarantee that a change or cancellation can be made once an order has entered processing or has been dispatched.
How will I know if my order has been received?
After successfully placing an order, you should receive an order confirmation.
If you do not receive the confirmation, please check your spam or junk folder first. You can also contact us with your details so that we can assist.
What if an item becomes unavailable after I order?
If an item becomes unavailable after an order has been placed, we will contact you and explain the available options.
Where an order cannot be fulfilled, any applicable refund will be handled in accordance with our Refund Policy.
Payment
What payment methods can I use?
Available payment methods are displayed during checkout.
Payment must be successfully authorised before an order can be processed.
Is my payment information secure?
Payments are processed through our payment service providers using their applicable security and payment-processing systems.
For your security, please never send complete payment card details to us by email, telephone message or social media.
Will I receive a receipt?
An order confirmation is normally sent to the email address provided during checkout.
Please keep your confirmation for your records.
Shipping
Where do you ship?
Available delivery destinations are displayed at checkout.
Delivery availability and shipping charges may vary depending on the destination.
How long will my order take to arrive?
Delivery times depend on the destination, processing time and shipping service selected.
Please refer to our Shipping Policy for current estimated processing and delivery times.
How much does shipping cost?
Applicable delivery options and charges are shown at checkout before payment is completed.
Promotional or free-shipping offers may have specific conditions, which will be displayed when applicable.
Will I receive tracking information?
Where tracking is available for the selected delivery service, tracking information will normally be provided after the order has been dispatched.
What should I do if my order is delayed?
If your order has taken longer than the estimated delivery period, please contact us with your order number.
We will review the available tracking or delivery information and help you with the next step.
What if my tracking says delivered but I haven’t received my order?
Please first check around your delivery address and with other household members or the relevant delivery location.
If you still cannot locate the parcel, contact us as soon as possible with your order number and tracking information so that we can review the situation.
Returns & Refunds
Can I return my order?
Most online purchases are subject to applicable cancellation and return rights.
Please review our Returns & Exchanges Policy before returning an item.
How long do I have to cancel an online order?
For most eligible online purchases, customers have a statutory right to cancel within 14 days of receiving the goods, subject to applicable legal exceptions.
Please see our Returns & Exchanges Policy for the full process.
Please provide your order number and explain what you need help with.
What condition should returned items be in?
Items should be returned in an appropriate condition, with original tags and packaging where reasonably possible.
Customers may handle an item as reasonably necessary to assess its nature, characteristics and fit.
What if I receive a faulty or incorrect item?
Please contact us as soon as possible if your item is faulty, damaged or different from what you ordered.
Please include your order number and photographs where appropriate. We will review the issue and provide the appropriate remedy in accordance with applicable consumer law.
How will my refund be paid?
Approved refunds are normally made to the original payment method used for the purchase.
The time it takes for the refunded amount to appear in your account can depend on your payment provider.
Can I exchange an item for another size?
If you would like a different size, please contact us before returning the item.
An exchange may be possible where the requested replacement is available.
Customer service hours: Monday–Friday, 9:00 am–7:00 pm UK time
What information should I include when contacting you about an order?
Please include your order number whenever possible.
For product or sizing questions, include the product name or product page and any relevant measurements.
This helps us understand your request and respond more efficiently.
How quickly will you respond?
We aim to respond to customer enquiries during our stated customer service hours. Response times may vary depending on the nature and volume of enquiries.
Still Have a Question?
If you cannot find the answer you are looking for, please contact us directly.
BELL APPAREL LTD The Cream Cottage New Road, Woodwalton Huntingdon United Kingdom PE28 5YT
