We want you to feel confident when shopping with Bell Apparel. If something isn’t quite right with your order, please contact us and we’ll help you understand the available options.
1. Your Right to Cancel
When you purchase eligible goods online, you generally have a statutory right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.
If you wish to exercise your cancellation right, please contact us within the applicable cancellation period.
After notifying us of your cancellation, you will normally have a further 14 days to return the goods.
Nothing in this policy affects any statutory rights that cannot legally be excluded or restricted.
2. How to Request a Return
Before sending an item back, please contact our customer support team.
Any photographs or additional information if the item is damaged, faulty or incorrect
We will provide the applicable return instructions.
Please do not send a return to the business address above unless our customer support team has specifically instructed you to do so.
3. Condition of Returned Items
You may handle clothing to the extent reasonably necessary to assess its nature, characteristics and fit, in the same way you would reasonably be able to do in a shop.
Returned items should be:
Unworn beyond what is reasonably necessary to assess the item
In a suitable condition for return
Returned with original tags and packaging where reasonably possible
Free from avoidable damage, stains, strong odours or other signs of use
If an item has been handled beyond what is reasonably necessary and its value has been reduced, we may be entitled to make an appropriate deduction from the refund where permitted by applicable law.
4. Items That Cannot Be Returned
Certain goods may be excluded from cancellation or return rights where an applicable legal exception applies.
Examples may include goods that are made to the customer’s specifications or clearly personalised.
If a particular product is subject to a legal exception to the standard cancellation right, this will be made clear before purchase.
5. Return Shipping
Where you exercise a statutory cancellation right, the applicable rules regarding the cost of returning the goods will apply.
Unless otherwise required by law or expressly agreed by us, the customer may be responsible for the direct cost of returning goods under a change-of-mind return.
If an item is faulty, damaged, incorrect or otherwise requires a remedy under applicable consumer law, please contact us before returning it so that we can provide the appropriate instructions.
6. Exchanges
If you would like to exchange an item for another size or available item, please contact us before returning it.
An exchange may be possible where the requested item or size is available.
If the requested replacement is unavailable, we will explain the available options.
For some orders, it may be more practical to return the original item and place a new order for the preferred size or style.
7. Faulty or Damaged Items
If an item arrives faulty or becomes faulty within the applicable legal period, please contact us as soon as possible.
Please provide your order number and photographs showing the issue where possible.
We will assess the issue and provide the appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances, this may include repair, replacement, refund or another appropriate remedy.
8. Incorrect Items
If you receive an item that is different from the item you ordered, please contact us before returning it.
Please provide your order number and photographs of the item received where possible.
We will review the order and explain the next steps.
9. Refunds
Once an approved return has been received and the applicable refund is confirmed, the refund will normally be made to the original payment method.
Where a statutory cancellation right applies, refunds will be handled within the timeframe required by applicable law.
For eligible cancellations, the refund will include the applicable standard delivery charge paid for the original order. Any additional cost resulting from selecting a more expensive delivery option may not be refundable where permitted by law.
Please see our Refund Policy for further information.
10. Return Processing
Once your returned item reaches us, it may need to be inspected before the return is finalised.
We will process the applicable refund or exchange in accordance with this policy and applicable law.
The time required for a refund to appear in your account may also depend on your bank or payment provider.
11. Important Information
We cannot accept responsibility for a return that is lost in transit when the customer has chosen a return method without appropriate proof of postage or tracking, except where applicable law provides otherwise.
Please keep your proof of postage and tracking information until your return has been fully resolved.
Nothing in this Returns & Exchanges Policy limits any consumer rights that cannot legally be limited or excluded.
12. Contact Us
For return, exchange or product-related questions, please contact:
BELL APPAREL LTD The Cream Cottage New Road, Woodwalton Huntingdon United Kingdom PE28 5YT
