At Bell Apparel, we want your order to arrive safely and with as little uncertainty as possible. This Shipping Policy explains how orders are processed, dispatched and delivered.
Order Processing
Orders are processed after payment has been successfully received and the order details have been confirmed.
Orders are normally prepared for dispatch within 2–5 business days, excluding weekends and UK public holidays.
During particularly busy periods, seasonal promotions or circumstances outside our reasonable control, processing may occasionally take longer. If a significant delay affects your order, we will contact you using the details provided at checkout.
Delivery Destinations
We currently offer delivery to destinations available for selection during checkout.
Available destinations may vary depending on product availability, delivery service and operational circumstances.
If your country or region is not available at checkout, please contact us before placing an order.
Estimated Delivery Times
After an order has been dispatched, estimated delivery times are generally:
United Kingdom: 3–7 business days
United States: 5–10 business days
Europe: 5–10 business days
Other available international destinations: 7–15 business days
These are estimated delivery periods rather than guaranteed delivery dates.
Delivery may occasionally take longer because of circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays or incorrect delivery information.
Shipping Costs
Available shipping options and applicable delivery charges are displayed at checkout before you complete your purchase.
If a free-shipping promotion is available, the applicable conditions will be clearly displayed on the website or at checkout.
Order Tracking
Where tracking is available for the selected shipping service, tracking information will normally be provided after your order has been dispatched.
Please allow some time for tracking information to become active after the parcel has entered the carrier’s system.
Delivery Address
Please check your delivery address carefully before completing your purchase.
If you realise that your address is incorrect, please contact us as soon as possible with your order number and the correct information.
We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Delayed Deliveries
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will review the available delivery information and, where appropriate, assist with investigating the delivery with the relevant carrier.
Estimated delivery periods may be affected by circumstances outside our reasonable control.
Delivered but Not Received
If tracking indicates that your parcel has been delivered but you cannot locate it, please first check around your delivery address and with other members of your household or anyone authorised to receive deliveries.
If the parcel still cannot be located, please contact us as soon as possible with your order number and tracking information so that we can review the situation.
Damaged Parcels
If your order arrives visibly damaged, please contact us promptly.
Where possible, please keep the original packaging and provide photographs of the parcel and affected item. This information may help us investigate the issue with the relevant delivery service.
Incorrect or Missing Items
If you receive an item that is different from what you ordered, or an item is missing from your order, please contact us as soon as possible.
Please provide your order number and details of the issue so that we can review your order and advise you on the next step.
International Orders
For orders delivered outside the United Kingdom, the destination country may impose customs duties, import taxes, handling fees or other charges.
Where applicable, these charges are determined by the relevant authorities and may be payable by the recipient.
Customers are responsible for providing accurate delivery and customs information where required.
Customs processing may also affect the estimated delivery time.
Orders Returned Because of an Incorrect Address
If a parcel is returned because an incorrect or incomplete delivery address was provided, please contact us once you become aware of the issue.
Depending on the circumstances, additional delivery charges may apply if the parcel needs to be sent again, subject to applicable consumer law.
Delivery Problems and Consumer Rights
Nothing in this Shipping Policy affects any statutory rights you may have under applicable consumer law.
If goods are lost, damaged, faulty or otherwise fail to meet applicable legal requirements, please contact us so that we can review the situation and provide an appropriate remedy.
Contact Us
If you have any questions about shipping or an existing order, please contact us:
BELL APPAREL LTD The Cream Cottage New Road, Woodwalton Huntingdon United Kingdom PE28 5YT
